Customer Care
7-Day Refund & Return Policy
Overview
We offer a 7-day refund and return policy from the date you receive your order.
Eligibility
- The shoes must be unused and unworn.
- The shoes must be returned in the same condition as received..
- You must contact us within 7 days of receiving your order.
- Return shipping charges are the customer's responsibility unless the wrong or defective item was sent.
Once we receive and inspect the returned shoes, we will notify you about the approval of your refund.
If approved, your refund will be processed through the agreed payment method.
Note: Due to the nature of thrift/pre-owned products, minor signs of previous use may be present. Products that have been worn after delivery or damaged by the customer are not eligible for a refund.
Frequently Asked Questions
Contact us on WhatsApp with your order number and the product you want to return. We will guide you through the quick return process and confirm the next steps.